Privacy Policy

LA Skin Limited ("LA Skin + Laser", "we") · Last updated: 17 October 2026

This policy covers our clients, anyone who contacts us, and visitors to our website. It explains what personal information we hold and how we use it.

Who we are LA Skin Limited is the controller of your personal information. We are registered in England and Wales (company number 11062165) at 95 Spencer Street, Birmingham, B18 6DA.

You can contact us about your information:

What we collect

  • your contact details;

  • your health and treatment information, including consultation forms, consent forms and photographs;

  • appointment and payment records;

  • your marketing preferences;

  • messages you exchange with us by WhatsApp, Instagram, Facebook Messenger, email or phone;

  • details you give in our website or Facebook/Instagram enquiry forms;

  • website cookie data.

We collect this from you, and from Meta when you message us or complete one of our forms on its apps. If you do not give us the information we need, we may not be able to treat you.

Why we use it

  • To provide your treatments and keep your records. We do this to fulfil our contract with you. We use your health information to provide health care, with your consent.

  • To reply to your enquiries. This is in our legitimate interest in responding to you.

  • To take payments and keep accounts. We do this to fulfil our contract and meet our legal obligations.

  • To send you offers. We only do this with your consent. You can withdraw it at any time by replying STOP, using the unsubscribe link, or contacting us. We will still send you messages about your appointments.

Our team uses software, including AI tools, to help organise enquiries and prepare replies. A person always checks these before anything is sent, and we never make decisions about you by automated means alone.

Who we share it with We share your information:

  • with service providers who work for us under contract, covering hosting, our booking system, payments, messaging and software;

  • with Meta, when you contact us through its apps;

  • with professional advisers, or authorities where the law requires;

  • with a buyer, if our business is ever sold.

We never sell your information or pass it to others for their marketing.

Some of our providers process information outside the UK, including in the United States. Where they do, they use safeguards approved under UK law.

How long we keep it

  • Client and treatment records: 8 years after your last treatment.

  • Financial records: 6 years.

  • Enquiries from people who do not book: 2 years after last contact.

After that, we delete your information or make it anonymous.

Your rights You can ask us to:

  • give you a copy of your information;

  • correct it;

  • delete it;

  • restrict or object to its use;

  • transfer it to you or to another organisation.

You can also withdraw your consent at any time.

Some records we must keep by law. We may need to confirm your identity before acting on a request. We reply within one month, and this is free unless a request is clearly unfounded or excessive.

To delete information you sent us through Facebook, Instagram or WhatsApp, email enquiries@la-skin.co.uk with the subject "Delete my data". Include the phone number or account you used.

Complaints Please contact us first and we will try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.

Changes We may update this policy. The current version, with its date, is always on our website.